Returns & Refund Policy

Due to the individualized nature of services and prescription products, all payments are final once services are rendered, prescriptions issued, or orders processed.

Prescription medications and compounded products are non-refundable and non-returnable.

Coaching and administrative service fees are non-refundable once scheduled or delivered.

Subscriptions may be cancelled prior to the next billing cycle but prior charges are not refundable.

Medication fulfillment is performed by independent licensed pharmacies. Elevate Wellness Center LLC does not control pharmacy processing times, shipping timelines, or medication availability.

We encourage contacting [email protected] to resolve concerns prior to initiating disputes or chargebacks.

Frequently Asked Questions

What is Elevate Wellness Center and how does it work?

Elevate Wellness Center provides wellness education, coaching, and care coordination to support individuals in navigating their health goals. We focus on guidance, accountability, and helping you connect with appropriate clinical care when needed.

Medical evaluations and prescribing decisions are performed by independent licensed healthcare providers.

How does the process work?

You begin by completing an intake and sharing your goals. If appropriate, an independent licensed healthcare provider may review your information and determine whether treatment is clinically suitable. Elevate then provides ongoing coaching and coordination support alongside your care plan.

Do I need to book a consultation?

Consultations are not required to begin the process. However, if you would like to schedule a session to review your goals, ask questions, or receive guidance and support, coaching consultations are always available and can be booked at your convenience. Coaching sessions may be scheduled to discuss goals, education, and support. If clinical evaluation is appropriate, you may be evaluated by an independent licensed healthcare provider as part of the process.

Are prescriptions guaranteed?

No. Treatment and prescribing decisions are made solely by licensed healthcare providers based on clinical judgment, medical history, and appropriateness. Not all individuals will qualify for treatment.

How are medications shipped?

If prescribed, medications are dispensed and shipped directly by independent licensed pharmacies. Shipping timelines and processing are determined by the pharmacy and may vary. In many cases, medications arrive within approximately 2–5 business days after pharmacy processing.

Can I add optional peptides?

Yes—absolutely. We offer a range of peptide options and can personalize your plan based on your goals. Peptides may support fat loss, energy, sleep, metabolism, mood, skin, and recovery. Book a consultation to determine what’s the best fit for you.

Do you take insurance?

Elevate Wellness Center services are self-pay. Coverage for provider services, medications, or pharmacy fulfillment varies and should be discussed directly with your provider or pharmacy.

Payment plan options may be available for certain services or programs.

What if I have side effects or questions?

Medical questions, medication concerns, or potential side effects should be directed to your prescribing healthcare provider or dispensing pharmacy. You will be provided with contact information, including a phone number to text your medical provider regarding side effects, medical questions, or concerns when appropriate.

Is there a refund policy?

Due to the individualized nature of services and prescription products, payments are non-refundable once services are rendered or orders are processed. Please refer to the Refund & Cancellation Policy for full details.

How long does shipping take?

Shipping timelines vary depending on pharmacy processing and delivery logistics. Many prescriptions are delivered within approximately 2–5 business days, although timing may vary based on pharmacy workload, medication preparation, and shipping conditions.

What should I do in an emergency?

If you experience severe symptoms, a concerning reaction, or a medical emergency, call 911 or seek immediate emergency medical care. Coaching services and electronic communication are not appropriate for urgent or emergency situations.

Who prescribes the medications?

Medications are prescribed solely by independent licensed healthcare providers who determine treatment appropriateness based on clinical evaluation.

Elevate Wellness Center does not prescribe medications.

Do you use research peptides?

No. We do not use or source research peptides. All products are prepared by licensed U.S. compounding pharmacies (503A) that follow strict quality, sterility, and safety standards. When appropriate, treatments are prescribed by independent licensed providers and dispensed by regulated pharmacies.

Are your peptides safe? Where do they come from?

We only work with licensed U.S.-based compounding pharmacies (503A) that follow strict quality and safety standards. All products are made in regulated environments and prescribed by licensed medical providers when appropriate. We do not use or source research-grade peptides.

Is my information secure?

Elevate Wellness Center maintains safeguards designed to protect your information and uses secure systems for communication and coordination. Independent providers and pharmacies maintain their own privacy protections as well.

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(720) 370-6540

Disclaimer: No Medical Advice

The information provided by Elevate Wellness Center LLC is for informational and educational purposes only and is not intended to constitute medical advice, diagnosis, or treatment.

Elevate Wellness Center LLC provides wellness education, coaching, and care coordination services. Elevate does not practice medicine, prescribe medications, or dispense pharmaceuticals. Medical decisions, diagnoses, and treatment recommendations are made solely by independent licensed healthcare providers.

Nothing contained on this website, within communications, or during coaching interactions should be considered a substitute for professional medical advice from a licensed healthcare provider. Always seek the advice of your physician or qualified provider regarding any medical condition or treatment.

Results vary by individual. Prescription medications, including GLP-1 therapies, are only available following evaluation and clinical determination by a licensed healthcare provider.